Refunds and Cancellations
- Real City Tours is committed to ensure that all tours run as scheduled. If under a exceptional circumstance we need to cancel a tour and it is our fault, we will refund 100% of the value of your booking.
- Any refund requires a minimum of 30 days of processing time.
- Should you not be able to attend the tour and need to cancel your booking, we will grant you a full refund given that you let us know up to 48 hours prior to the tour. After this point, the tour is non-refundable with a 100% cancellation penalty.
- Real City Tours may not be held responsible for cancellations due to Acts of God.
- Disclaimer: Real City Tours assume no liability or responsibility for any injury, loss, damage or inconvenience sustained by any person using its services, nor to their property. Real City Tours is not responsible for Acts of God or acts of war/terrorism, and the customer agrees to hold harmless Real City Tours for any accident or injury resulting from the same, or as a result of any force majeure.
- To obtain a refund, you should notify us either via email [email protected] or using the booking platform you used to book the tour 48 hours before the tour starts.
- We reserve the right to deny refunds if, in the opinion of Real City Tours, a user has abused the Terms